Shipping Policy
At The Crystalist, we strive to deliver your order safely and on time. Please read the following details regarding our shipping process:
Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.
Shipping Methods & Delivery Times
We offer the following shipping option. Delivery times are estimated and may vary depending on your location and the carrier:
- Domestic Shipping: 5–10 business days
- International Shipping: 10–20 business days (customs clearance may extend delivery)
Shipping Costs
Shipping costs are calculated at checkout based on the shipping method, weight, and delivery location.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this to monitor your shipment’s progress.
Shipping Risks & Title
Once the products are handed over to the shipping carrier, title and risk of loss pass to you. We are not responsible for delays caused by the carrier, customs processing, or events outside our control.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 48 hours of delivery. We will assist you in resolving the issue with the carrier.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the recipient.
For more details, please refer to our Terms of Service.